CODE V and LightTools Technical Support

Licensing and Installation Help

For information about obtaining, licensing and installing CODE V and LightTools software, see the Licensing and Installation Help overview.

Customer Support Portal

The Customer Support Portal ( is a password-protected site that offers additional resources for CODE V and LightTools customers. It provides access to training materials, user group presentations, sample system and application files, FAQs, macro downloads, recordings of previously held Webinars, and more. New users can register for an account, which is usually activated within one business day.

CODE V and LightTools Enewsletters

CODE V and LightTools Enewsletters are released monthly to current customers. Some links to videos are only available to current customers.

White Papers, Newsletter, and Other Publications

In addition to these white papers, OSG engineers have written a number of technical papers that may be of interest to users or prospective users of our software. Stay up-to-date with our product newsletters: CODE V, LightTools, RSoft, and LucidShape.

Illumination Fundamentals Booklet

Illumination Fundamentals Booklet

Download the Illumination Fundamentals booklet (1.3 MB), published jointly by Synopsys and the Lighting Research Center at Rensselaer. Provides a basic overview of the science of light and illumination.

CODE V Support
Telephone: (800) 243-8672 (U.S. and Canada only) or
(626) 795-9101

LightTools Support
Telephone: (800) 243-8672 (U.S. and Canada only) or
(626) 795-9101

LucidShape Products Support
Telephone: +49-5251-29875-00

Photonic Solutions Support
North America | (914) 488-6260
Europe | +31 53 483 64 60