Electronic Software Transfer Troubleshooting Guide

Introduction

The following pages show some of the most frequent issues discovered while trying to log into Synopsys FTP servers (ftp.synopsys.com) via the Web or using a direct FTP command line session and some recommended solutions.

Command line option

Synopsys FTP servers
Synopsys has four external ftp servers: one in the US and three in Europe that are used to transfer files to and from customers. To get to these servers type the command:

ftp ftp.synopsys.com:
You will be routed (based on geography) to one of the four FTP servers.

If you cannot connect using the command ftp.synopsys.com please try ftp'ing using the following host names:

In some cases the DNS route may have been cached by your local DNS router and you will be routed to the same server every time. Your local router may recognize ftp.synopsys.com as a cached address, which may cause problems occasionally. In this case use only the host name(s) to connect.

In the US use - marley.synopsys.com (198.182.44.204)
In Europe use - tosh.synopsys.com (149.117.30.1) or fireball.synopsys.com(198.182.37.221)
In Asia use - hu01estftp.synopsys.com (84.2.38.58)

Note: HTTPS downloads are available as an alternative to FTP

FTP Command Line Reported Issues:

Problems Connecting to ftp.synopsys.com :
If you have problems connecting to Synopsys FTP server using an Authenticated ftp command-line session:

Assuming you have a valid SolvNet account to use Authenticated Access and are entering

* SolvNet! username as username.
(The username entered at the time you registered in SolvNet.)

* SolvNet! password as password.
(This can be obtained at this URL "https://solvnet.synopsys.com").

A common cause of a failure to connect is due to the presence at the customer site of a

* proxy/firewall -OR- Socks server

If your site is using a proxy server, or a firewall server, and that server uses socks or other security formats, you may experience problems connecting.

Please check with your Network Administrator(s) at your site to ensure that you can perform this type of transaction. You will need to contact your network administrator to find out how to get around the security server to connect. You may have to go to another server at your site to connect to Synopsys.

Problem:FTP Error

Name (ftp.synopsys.com:flintstone): flintstone
530 User flintstone access denied.
Login failed.

You have probably typed in the wrong username or password.

Suggested Method of Resolution:
Please verify that you have typed the correct username and password. If you have verified that both are correct go to the web and click on the following URL: Forgot your Username or Password to change your password or to get your Synopsys SolvNet registered username. Some passwords that work well in SolvNet may not work on the ftp servers, this may include special characters that the ftp login authentication may not allow, please change your password and try again.

If you have not previously registered to use SolvNet/EST you will need to do so at the following: SolvNet link. Register Today. If you have questions or problems with SolvNet registration please click on the following link: SolvNet Help

Once registration is complete and approved in SolvNet you can go back to your command line session and try again. If you still cannot login with the new SolvNet username and password please contact solvnetfeedback@synopsys.com.

Problem:

250 CWD command successful.
ftp> bin
200 Type set to I.
ftp> hash
Hash mark printing on (8192 bytes/hash mark).
ftp> get filename.gz
filename.gz: Permission denied
ftp>

You have probably ftp'd to Synopsys from a directory/server that you do not have permission to write to, or you do not have enough disk space to save the file(s) on the server or directory you are writing to.

Suggested Method of Resolution:

1. Check the location where you are attempting to write. Doing an lcd command will take you to your home directory. If you are in the wrong directory you can lcd to the correct directory on your network or you may have to quit ftp and log on from a directory/server for which you have write permissions.

 

2. Check the disk space to where you are attempting to write. If you do not have enough disk space where you are attempting to put the files you will need to make space in that directory or on that server. You may have to find another location where you have enough disk space to save the file.

Other methods of using FTP to connect:

Note: These are just suggested methods and are not standards as there are many different server configurations. Please check with your Network Administrator(s) at your site to ensure that you can perform this type of transaction.

You will need to contact your network administrator to find out how to get around the security server to connect. You may have to go to another server to connect. Obtain the following information from your network administrator:

* The server that will let you out of your site via ftp.

* Name of your firewall ftp proxy server

* The tcp/ip port ftp is configured for

Once you have this information, use the following steps to connect.

1. ftp to your firewall proxy server:

ftp <proxy-name> <port>
Example: %ftp ftp-dragon.xyz.com 1555

Note: <port> is an optional entry. The default value, used by most systems, is 80.

 

2. Use the "Open" command

@ftp.synopsys.com
Example: Open Johnny_Reb@xyz.com@ftp.synopsys.com

Note: If this syntax fails, substitute an "!" for the first @:

Example: Open Johhny_Reb!xyz.com@ftp.synopsys.com

 

3. Use rftp to ftp.synopsys.com this will usually get you through the gateway if it is a remote server that is used for or from other locations.

Example: rftp "your company username": "your company password"@your company
gateway.com@ftp.synopsys.com
Example: rftp johnny.reb:6WgB87HuI@xyz.com@ftp.synopsys.com

Note: If this syntax fails, substitute an "!" for the first @:

 

Web browsers option:

The Synopsys EST system currently works with all known versions of browsers. If you have a problem connecting to Synopsys Web servers with a browser, the following are some of the most common issues that customers experience. Please check with your network administrator to see if there have been any proxy changes to your network/gateway.

In most cases if you experience some of the following problems when using the "Authenticated Access" option, this usually indicates Proxy(firewall) issues.

Note: HTTPS downloads are available as an alternative to FTP

Using this URL http://www.synopsys.com/cgi-bin/est.cgi and trying to log in using your Synopsys SolvNet username and password, you get to the legal page and you click on the "YES, I AGREE TO THE ABOVE TERMS" button.

Error Messages:

-The requested operation could not be performed by the proxy.

-Could not login to FTP server

Suggestions for what to do:

• You should contact your network administrator to see if there is a security proxy at your site that is preventing you from completing this transaction. If you know there is a security proxy at your site, please contact your network administrator to see if something has changed, or find out how to get around the new configuration on the security proxy. In some cases you may have to use a direct command line session.

 

• Try typing the following in the URL: "ftp://your-solvnet-username:your-solvnet-password@ftp.synopsys.com" or "ftp://your-solvnet-username@ftp.synopsys.com". This helps get around some proxy issues where the browser has problems transferring the password.

 

• You may want to try using another type of browser or another computer on a different network, or connect to another company where you have to use Authenticated Access and see if you get the same results. If you get the same results from other systems at your site, you will need to advise your network administrator of the issue and see if they can help you.

Web SolvNet Username/Password related issues:
If you experience password problems while connecting to our Web site, please go to this URL: https://solvnet.synopsys.com to change your password, to get a new one, or to register.

Problem: On the Synopsys SolvNet login Page,
Type in your SolvNet username: and your SolvNet password; and click "sign in".

If you get an error message saying:
"Invalid login. Please try again".

You may have typed in the wrong username or password. Click on the Forgot your Username or Password link.

If you have not previously registered to use SolvNet/EST, you will need to do so at the following SolvNet link: Register Today. If you have questions or problems with SolvNet registration please go to the following link: SolvNet Help

Once you have registered in SolvNet you can go back to the EST download page. If you still cannot login with the new SolvNet username and password please contact solvnetfeedback@synopsys.com.

Introduction:
If you have a problem connecting to Synopsys ftp servers using Internet Explorer, the following are some of the most common issues that customers experience. Try the following suggestions first. If these do not work, please check with your network administrator to see if there are any proxy configuration settings on your network/gateway that might be causing FTP connection or download problems.

Note: HTTPS Downloads are available as an alternative to FTP.

Possible Solutions:

• Please type the following in the URL: "ftp://your-solvnet-username:your-solvnet-password@ftp.synopsys.com" once you connect click on the "rev" directory. Find the product directory you want. Click on the file(s) to begin the download process.

 

• If the suggestion above does not work for you, you should contact your network administrator to see if there is a security proxy at your site that is preventing you from completing this transaction. If you know there is a security proxy at your site please contact your network administrator.

SolvNet Username/Password related issues:
If you experience password problems while connecting to our Web site, please go to this URL: https://solvnet.synopsys.com to change your password, to get a new one, or to register.

Problem: On the Synopsys SolvNet login page,
You get to the login window and type in your SolvNet username: and your SolvNet password and click "sign in".

If you get an error message saying:
"Invalid login. Please try again".

You may have typed in the wrong SolvNet username or password. Click on the Forgot your Username or Password link.

If you have not previously registered to use SolvNet/EST, you will need to do so at the following SolvNet link Register Today. If you have questions or problems with SolvNet registration please go to the following link: SolvNet Help

Once you have registered in SolvNet you can go back to the EST download page. If you still cannot login with the new SolvNet username and password please contact solvnetfeedback@synopsys.com.