Frequently Asked Questions (FAQs)


1. Can I request a free trial of Simpleware software?

Yes. You can request a free trial of the Simpleware software suite. Please visit our Trial Page to register for the trial.

2. Do you have any tutorials to learn how to use this trial version? 

Yes. We offer tutorials with the trial. The tutorials are a step-by-step guide of examples which will help you getting started using Simpleware software. The data used in these tutorials (as well as the tutorial itself) will be installed with the software.


1. What technical support does Simpleware offer its users?

We provide maintenance and technical support to users so long as you have a supported software license. We have a dedicated team of application engineers to respond rapidly to your questions.

2. What operating system platforms are supported? Is there a version that runs on Mac or Linux?

Our applications are currently running only on Windows operating system.

3. What are the minimum technical requirements for installing Simpleware?

Please visit our System Requirements Page for full details on the minimum and recommended technical requirements.

4. What segmentation tools do you have?

Simpleware ScanIP offers a broad range of segmentation tools suitable for everyone from the casual to the expert user. 

5. What is the difference between Simpleware ScanIP and the add-on modules FE, CAD, NURBS, SOLID, FLOW, LAPLACE?

Simpleware ScanIP "stand alone" offers an extensive selection of image processing tools for visualising, measuring and segmenting regions of interest, as well as STL export. The add-on modules provide additional functionalities for FE/CFD mesh generation (FE Module), CAD integration (CAD Module), NURBS export (NURBS Module), and effective material property calculation (SOLID, FLOW and LAPLACE). Please visit the Software Overview Page to compare features of the different software modules.

6. Does Simpleware software have FDA/CE approval?

Simpleware software has received FDA 510(k) market clearance for the following Indications for Use: 

'Simpleware ScanIP is intended for use as a software interface and image segmentation system for the transfer of imaging information from a medical scanner such as a CT scanner or an MRI scanner to an output file. It is also intended as pre-operative software for simulating/evaluating surgical treatment options.' 

The Simpleware software suite is currently awaiting CE approval.


1. What services do you provide to customers?

We provide complete services for 3D model generation, animation creation, and other services. See our Services pages for more details.

2. How much do you charge for service contracts?

We will assess each model on a case by case basis. Simply contact us at, and we will set up a secure FTP site to upload your data. You can specify your exact requirements. For example, mesh density and local refinement, boundary conditions, node sets, boundary layers, material properties and more.

3. I do not have image data, do you provide imaging services as well?

Yes. We have MRI, CT and MicroCT imaging facilities to provide bespoke scans. In addition, we have a bank of image data available. Simply contact us at for further details.


1. What licensing options are available?

We provide different licences for commercial and non-commercial use as well as teaching packages. Please visit the How to Buy Page for further details.

2. Do you have academic/research prices?

Yes. We have different pricing options for commercial and non-commercial use. For a quotation, please simply contact us at One of our representatives will get in touch to discuss your requirements. 

3. How do I find my computer’s HostID?

The computer HostID (or mac address) is a unique identifier for your computer, all licenses (including trial licenses) are linked to a HostID. You can access your HostID by running the getmac command from the command prompt on windows. Please follow the steps below explaining the process: 

  1. Press the [Windows] + [R] keys. The “Run” window appears
  2. Type “cmd” and click “OK”. A command line window appears
  3. Type “getmac” and press [Enter]
  4. Highlight HostID information by using the mouse cursor and holding down the left mouse button. If more than one host HostIDs listed, select the first one.
  5. Only highlight the characters that make up the HostID, in the window this is labelled as Physical Address, for example D4-81-D7-27-C5-CA
  6. Press [Enter] (or [Ctrl]+[C]) to copy to the clipboard.
  7. Paste ([Ctrl]+[V]) the information into the "HostID" field.

Citing Simpleware

How should I cite Simpleware software in publications and presentations?

If you are using Simpleware software in a publication or abstract, the recommended citation style is as follows:

When referring to image processing and the software in general:

"…Simpleware (Synopsys, Mountain View, USA) was used for…" "MRI Images were obtained for image processing, segmentation and model reconstruction in Simpleware (Synopsys, Mountain View, USA)."

When citing specific Simpleware software modules:

"…Simpleware ScanIP (Synopsys, Mountain View, USA) was used for…"

"…the Simpleware FE Module (Synopsys, Mountain View, USA) was used for…"

"…the Simpleware CAD Module (Synopsys, Mountain View, USA) was used for…"

"…the Simpleware NURBS Module (Synopsys, Mountain View, USA) was used for…"

"…the Simpleware Physics Modules (Synopsys, Mountain View, USA) were used for…"

"…the Simpleware SOLID Module (Synopsys, Mountain View, USA) was used for…"

"…the Simpleware FLOW Module (Synopsys, Mountain View, USA) was used for…"

"…the Simpleware LAPLACE Module (Synopsys, Mountain View, USA) was used for…"

Note: "(Synopsys, Mountain View, USA)" only needs to be referred to once, therefore, if it is mentioned when referring to Simpleware or Simpleware ScanIP, it does not need to be referred to for each module used.

An example of how to reference Simpleware is as follows:

"CT images of the cardiovascular system of a 64-year old male patient were obtained for image processing, segmentation and model reconstruction in Simpleware ScanIP (Synopsys, Mountain View, USA) with the Simpleware CAD Module used for positioning of the CAD geometry and the Simpleware FE Module used for volumetric CFD mesh generation."


1. Where can I find information on your current events such as workshops?

We organise seminars and workshops regularly. Please visit our Workshops Page for further details on upcoming workshops.

2. As a current user I would like to arrange training - how do I arrange this?

The Software comes with a set of tutorials and data which should get you up and running in no time. Should you wish to arrange a peronalised training session, please feel free to contact our Support Team. We can provide interactive training sessions at our offices in Exeter, at your premises or over the web using WebEx®.

3. When is your next webinar?

Please visit our Webinar Page for further details on upcoming webinars. We also have webinars-on-demand on available on the Simpleware Forum.