Support

Support and maintenance programs

Synopsys is committed to our customers' success. We lead the industry in investment in both research and development and support services for development testing so that we may provide our customers with continuous innovation and the highest levels of support.

Synopsys offers 24x5 support from Monday 9 a.m. JST to Friday 6 p.m. PT through our Global Support Team, including local language support in Japanese, Korean and Mandarin.

We offer our customers online and self-help support in addition to online case-tracking tools for case submission, monitoring, and updating. A developer community and an online knowledge base enable our customers to look up their own answers and post questions to their peers.

Additional programs

Designated Support Engineer (DSE) Program

A DSE is a dedicated remote support specialist and product expert. The DSE serves as a single point of contact for customers and is intimately familiar with the deployment topology and requirements. DSEs manage all cases and have direct access to Synopsys internal teams such as Engineering to expedite time to resolution.

In our program, we match each customer to a DSE who becomes an integral part of the customer's deployment team and offers guidance, planning, and hands-on support. DSEs can offer up to ten hours of service a week to each customer.

Quantifiable benefits

  • Rapid root-cause diagnosis and problem resolution, reduced time to resolution (TTR)
  • Increased customer satisfaction (CSAT) through optimized product deployment 
  • Reduced total cost of ownership (TCO) due to increased uptime, decreased TTR

Connect online with us.

Web Support

Telephone

Global: +1 800.873.7793  or  +1 415.321.5239 (US/CAN)

China: +86 400.696.6606

Japan: +81 3.6746.3666

Korea: +82 2.3404.9332

India: +91 80.6751.1888 or +1 800.419.4311

EMEA:   +44 1276.400352 (UK)

U.S./Canada available Monday–Friday 7 a.m.–6 p.m. Pacific Time All others Monday–Friday 9 a.m.–5 p.m. local time. Regional public holidays excluded.

All contact information is subject to change upon notice from Synopsys.