Synopsys is committed to our customers' success. We lead the industry in investment in both research and development and support services for development testing so that we may provide our customers with continuous innovation and the highest levels of support.
Synopsys offers 24x5 support from Monday 9 a.m. JST to Friday 6 p.m. PT through our Global Support Team, including local language support in Japanese, Korean and Mandarin.
We offer our customers online and self-help support in addition to online case-tracking tools for case submission, monitoring, and updating. A developer community and an online knowledge base enable our customers to look up their own answers and post questions to their peers.
Designated Support Engineer (DSE) Program
A DSE is a dedicated remote support specialist and product expert. The DSE serves as a single point of contact for customers and is intimately familiar with the deployment topology and requirements. DSEs manage all cases and have direct access to Synopsys internal teams such as Engineering to expedite time to resolution.
In our program, we match each customer to a DSE who becomes an integral part of the customer's deployment team and offers guidance, planning, and hands-on support. DSEs can offer up to ten hours of service a week to each customer.
Quantifiable benefits
Global Product Support is provided in English.
Local Language Support
Global: +1 800.873.7793 or +1 415.321.5239 (US/CAN)
China: +86 400.696.6606
Japan: +81 3.6746.3666
Korea: +82 2.3404.9332
India: +91 80.6751.1888 or +1 800.419.4311
EMEA: +44 1276.400352 (UK)
U.S./Canada available Monday–Friday 7 a.m.–6 p.m. Pacific Time All others Monday–Friday 9 a.m.–5 p.m. local time. Regional public holidays excluded.
All contact information is subject to change upon notice from Synopsys.