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Support
Synopsys is committed to our customers' success. We lead the industry in investment in both research and development and support services for development testing so that we may provide our customers with continuous innovation and the highest levels of support.
Connect online with us.
Local language support
Japanese, Korean and Mandarin
Contact us
Real help from real people.
software-integrity-support@synopsys.com
Global Product Support is provided in English.
Local Language Support
Telephone
U.S./Canada: +1 800.873.7793 or +1 415.321.5239
China: +86 27.5937.3688
Japan: +81 3.6746.3666
Korea: +82 2.3404.9332
India: +91 80.6751.1888 or +1 800.419.4311
Europe, Middle East, Africa (EMEA): +44 1276.400352 (UK)
U.S./Canada available Monday–Friday 7 a.m.–6 p.m. Pacific Time All others Monday–Friday 9 a.m.–5 p.m. local time. Regional public holidays excluded.
All contact information is subject to change upon notice from Synopsys.
Additional programs
Designated Support Engineer (DSE) Program
A DSE is a dedicated remote support specialist and product expert. The DSE serves as a single point of contact for customers and is intimately familiar with the deployment topology and requirements. DSEs manage all cases and have direct access to Synopsys internal teams such as Engineering to expedite time to resolution.
In our program, we match each customer to a DSE who becomes an integral part of the customer's deployment team and offers guidance, planning, and hands-on support. DSEs can offer up to ten hours of service a week to each customer.
Quantifiable benefits
- Rapid root-cause diagnosis and problem resolution, reduced time to resolution (TTR)
- Increased customer satisfaction (CSAT) through optimized product deployment
- Reduced total cost of ownership (TCO) due to increased uptime, decreased TTR