Support

Synopsys is committed to our customers' success. We lead the industry in investment in both research and development and support services for development testing so that we may provide our customers with continuous innovation and the highest levels of support.

Connect online with us.

24x5 Global Support

Monday 9 a.m. JST to Friday 6 p.m. PT

Local language support

Japanese, Korean and Mandarin

Contact us

Real help from real people. 


Telephone

U.S./Canada: +1 800.873.7793  or  +1 415.321.5239

China: +86 400.696.6606

Japan: +81 3.6746.3666

Korea: +82 2.3404.9332

India: +91 80.6751.1888 or +1 800.419.4311

Europe, Middle East, Africa (EMEA):   +44 1276.400352 (UK)

U.S./Canada available Monday–Friday 7 a.m.–6 p.m. Pacific Time All others Monday–Friday 9 a.m.–5 p.m. local time. Regional public holidays excluded.

All contact information is subject to change upon notice from Synopsys.

Additional programs


Designated Support Engineer (DSE) Program

A DSE is a dedicated remote support specialist and product expert. The DSE serves as a single point of contact for customers and is intimately familiar with the deployment topology and requirements. DSEs manage all cases and have direct access to Synopsys internal teams such as Engineering to expedite time to resolution.

In our program, we match each customer to a DSE who becomes an integral part of the customer's deployment team and offers guidance, planning, and hands-on support. DSEs can offer up to ten hours of service a week to each customer.

Quantifiable benefits

  • Rapid root-cause diagnosis and problem resolution, reduced time to resolution (TTR)
  • Increased customer satisfaction (CSAT) through optimized product deployment 
  • Reduced total cost of ownership (TCO) due to increased uptime, decreased TTR