Get Started With Your Customer Success Team - AppSec Services | Synopsys
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Synopsys is committed to your success. As a leading vendor in the application security (AppSec) industry, our global team provides you with continuous innovation and the highest levels of support across our full suite of tools and services.
Collaboration throughout your entire AppSec journey
Whether you need to onboard new tools, keep systems running, or implement adoption strategies, the Synopsys team helps enable your success.
Achieve your goals
Work with the Synopsys success team to champion your strategy and business outcomes for the entirety of your AppSec journey.,
Success team members:
Customer Success Manager
Technical Account Manager
Accelerate your time to value
Rely on the client services team to fast-track the implementation, onboarding, deployment, and skill mastery of your Synopsys tools for long-term success.,
Client services team members:
Client Services Engineer
Client Services Program Manager
Keep your systems running
Count on the technical support team to maximize the availability of your investment with quick and effective responses to your technical inquiries and support cases.,
Technical support team members:
Technical Support Engineer
Designated Support Engineer
What our customers say
Responsive vendor, drives us to success, understands our business very well."
HEAD OF APPLICATION SECURITY
Top-notch, highly skilled staff."
INFORMATION SECURITY OFFICER
Guidance and support from the Synopsys team
From technical and strategic support to help with implementation and adoption projects, the Synopsys team gives you the confidence to reach your AppSec goals.
Customer Success Manager (CSM)
Complimentary with your product license, your CSM champions your account for the long term to help you realize the full value of our tools.
Technical Account Manager (TAM)
Add on a TAM for expert guidance on how to manage and optimize the capabilities of tools as your technologies evolve.
Client Services Engineer (CSE)
Add a services engagement to receive the help of a CSE. They’ll execute your account’s technical requirements to fast-track onboarding and enable long-term success.
Client Services (CS) Project Manager
For multiproduct, enterprise-scale deployments, CS project managers help build, track, manage, and oversee the long-term delivery of custom solutions.
For large, bespoke deployments requiring deep product knowledge, solution architects define end-state visions and technical architects share best practices. for challenges that arise.
Add on Training Instructors to provide custom education and best practices that can help you grow and develop security champions within your organization.
Technical Support Engineer (TSE)
Complimentary with your product license, TSEs troubleshoot any issues that may arise.
Designated Support Engineer (DSE)
Add on a DSE for a dedicated resource that manages all your technical support requests and provides fast, personalized response. Available via the Premium and Designated Support offerings.
AppSec support beyond Synopsys tools
The Synopsys security consulting and services team have over 400 experts who can help you test your applications or assist with planning, building, and maturing customer-specific software security programs and initiatives.
Build and accelerate your security program with our program strategy and planning services. Assess your program’s current state and develop a comprehensive plan to reach your goals.
Growyour program quickly with Synopsys security testing services for any tool, at any depth, at any time. Our team will help you identify and execute the best test for the job, from static and dynamic AppSec testing to penetration testing and red teaming.