Technical Support

Support and Maintenance Programs

Synopsys is committed to our customer’s success. We lead the industry in investment in both Research and Development and Support Services for development testing, so that we may provide our customers with continuous innovation and the highest levels of support.

Synopsys offers 24x5 Support from Monday 9 AM JST to Friday 6 PM PT through our Global Support Team, including local language Support in Japanese, Korean and Mandarin.

We offer our customers online and self-help support in addition to online case tracking tools for case submission, monitoring and updating. A developer community and online knowledge base enables our customers to look up their own answers and post questions to their peers.

Additional Programs

Designated Support Engineer (DSE) Program

A Designated Support Engineer (DSE) is a dedicated remote support specialist and product expert. The DSE is a single point of contact for customers who is intimately familiar with the deployment topology and the requirements. The DSE will manage all cases and has direct access to Synopsys internal teams such as engineering to expedite time to resolution.

DSE programs allow a customer to utilize up to 10 hours per week of a named support engineer. This engineer becomes an integral part of the customer’s deployment team and offers guidance, planning and hands-on support during those hours.

Quantifiable Benefits

  • Rapid root cause diagnosis and problem resolution, reduced time to resolution (TTR)
  • Increased Customer Satisfaction (CSAT) though optimized product deployment 
  • Reduced Total Cost Of Ownership (TCO) due to increased uptime, decreased TTR

Contact Us

Product Support

Global Product Support is provided in English.

 

Local Language Support

 

Telephone

  • Global (800) 873-7793  or  +1 (415) 321-5239 (US/CAN)
  • Japan +03-6674-3959
  • Korea +82-2-3404-9332
  • India +91-(0)80 6751 1888 or 1(800) 419-4311
  • EMEA   +44 (0)1276 400352 (UK)

US/CAN available Monday-Friday 7 AM – 6 PM Pacific Time, all others Monday-Friday 9 AM – 5 PM local time. Regional public holidays excluded

 

Web

 

All contact information is subject to change upon notice from Synopsys.