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Photonic Solutions Product Support
Direct-Sales Customers:
RSoft software and license key files for direct-sales customers are available on the Synopsys SolvNet site at http://solvnet.synopsys.com. If you do not already have a SolvNet account, learn how you can sign up for an account and obtain RSoft software and license key files.
Distributor Customers:
For customers working with distributors, please contact your local Photonic Solutions products software distributor to obtain your software and license files.
If your country is not listed on our Global Contacts page, please contact us at photonics_support@synopsys.com for instructions.
RSoft Photonic Device Tools Installation Guide
Read instructions for installing RSoft products on Windows and Linux operating systems. Download the installation guide.
Customer Support Portal
The Customer Support Portal is a password-protected site that offers additional resources for RSoft customers. It provides access to training materials, user documentation, training videos, and more. New users can register for an account, which is usually activated within one business day.
Photonic Solutions Enewsletters
RSoft e-newsletters are released monthly to current customers. Some links to videos are only available to current customers.
View Archived Enews
Visit our Customer Support Portal to view past issues (2002-2013) of RSoft Enews. The Portal is provided for current Photonic Solutions users and requires an account.
CODE V Support
codev_support@synopsys.com
Telephone: (800) 243-8672 (U.S. and Canada only) or
(626) 795-9101
LightTools Support
lighttools_support@synopsys.com
Telephone: (800) 243-8672 (U.S. and Canada only) or
(626) 795-9101
LucidShape Products Support
lucidshape_support@synopsys.com
Telephone: +49-5251-29875-00
Photonic Solutions Support
photonics_support@synopsys.com
Telephone:
North America | (914) 488-6260
Europe | +31 53 483 64 60