Optical Solutions Technical Support

LucidShape Products Support

Contact technical support
Send an email for help with LucidShape products.

Note: If you need help obtaining the Floating License Manager or your host ID, please contact LucidShape technical support.

LucidShape Products Software and License File Instructions

Direct-Sales Customers:
LucidShape software and license key files for direct-sales customers are available on the Synopsys SolvNet site at http://solvnet.synopsys.com. If you do not already have a SolvNet account, learn how you can sign up for an account and obtain LucidShape software and license key files.

Distributor Customers:
For customers working with distributors, please contact your local LucidShape products software distributor to obtain your software and license files.

If your country is not listed on our Global Contacts page, please contact us at lucidshape_support@synopsys.com for instructions.


Learn more about our LucidShape products training classes and register.

LucidShape and LucidDrive Manuals

Access LucidShape and LucidDrive manuals on our Customer Support Portal. Registration required.

Other LucidShape support resources

PIC Design Suite Support: OptoDesigner and OptSim Circuit

Get help with the PIC Design Suite, which includes OptoDesigner and OptSim Circuit
Get help with OptoDesigner products.


Learn more about the PIC Design Suite training classes and register.

CODE V Support

Telephone: (800) 243-8672 (U.S. and Canada only) or
(626) 795-9101

LightTools Support

Telephone: (800) 243-8672 (U.S. and Canada only) or
(626) 795-9101

LucidShape Products Support

Telephone: +49-5251-29875-00

RSoft Products Support

Telephone: (914) 488-6260

PIC Design Suite Support

Email: PIC_support@synopsys.com
Telephone: +31 53 483 64 60