On Wednesday, technical problems with software disrupted nationwide travel for about three hours on Southwest Airlines. The Texas-based company confirmed the difficulties to USA Today.
“We are now managing flight delays across our system,” the airline added in its statement from 4:40 p.m. ET. “We apologize to our customers whose travel plans are impacted. We have a team of experts working diligently to resolve the technical issues and their efforts have systems gradually coming back online.”
For about three hours visitors to Southwest.com couldn’t buy tickets, check in for flights or check their flight’s status. Service was restored around 6pm ET. According to the flight-tracking service FlightAware Southwest canceled only 16 flights but had delayed nearly 250 – roughly 5 percent of its daily schedule. However, the delays continued a second day.
On Thursday, passengers remained stranded at Baltimore’s BWI airport. Hundreds of travelers waited in the terminal to depart BWI on Wednesday, where Southwest is the largest carrier by far — responsible for more than two-thirds of the flights, according to The Baltimore Sun. On Thursday morning, more than 221 flights were canceled, Southwest officials said in a statement.