A few times a year I introduce myself to someone new as a “Customer Success Manager” and get a funny look. I often get questions about my role, what Customer Success is, and why the role exists. If you’re unclear about Customer Success or why we think it’s important, maybe learning about my journey to becoming a Customer Success Manager at Synopsys will give you some background. The early years When I was 12-years old, my father asked me what I wanted to be when I grew up. “An inventor” I said. He responded “Great! Why do you want to be an inventor?” I had no idea. “It looks like fun,” I replied at the time. As a social kid with no real interest in math or engineering, I had a hard time answering that question in a meaningful way. I suspect my father knew this at the time, but years later I would learn that it was my desire to help people solve problems that drove this childhood dream.
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