EST Troubleshooting-Command-Line Support

Introduction

Synopsys FTP servers
Synopsys has four external ftp servers: one in the US and three in Europe that are used to transfer files to and from customers. To get to these servers type the command: 

ftp ftp.synopsys.com:

You will be routed (based on geography) to one of the FTP servers. 

If you cannot connect using the command ftp.synopsys.com please try ftp'ing using the following host names: 

In some cases the DNS route may have been cached by your local DNS router and you will be routed to the same server every time. Your local router may recognize ftp.synopsys.com as a cached address, which may cause problems occasionally. In this case use only the host name(s) to connect. 

In the US use - marley.synopsys.com 
In Europe use - tosh.synopsys.com or fireball.synopsys.com
In Asia use - hu01estftp.synopsys.com 

If you must use an IP address please contact est-adm@synopsys.com.

Note: HTTPS downloads are available as an alternative to FTP

FTP Command Line Reported Issues:

Problems Connecting to ftp.synopsys.com :

If you have problems connecting to Synopsys FTP server using an Authenticated ftp command-line session: 

Assuming you have a valid SolvNet account to use Authenticated Access and are entering 

* SolvNet! username as username.
(The username entered at the time you registered in SolvNet.) 

* SolvNet! password as password.
(This can be obtained at this URL "https://solvnet.synopsys.com"). 

A common cause of a failure to connect is due to the presence at the customer site of a 

* proxy/firewall -OR-
* Socks server

If your site is using a proxy server, or a firewall server, and that server uses socks or other security formats, you may experience problems connecting. 

Please check with your Network Administrator(s) at your site to ensure that you can perform this type of transaction. You will need to contact your network administrator to find out how to get around the security server to connect. You may have to go to another server at your site to connect to Synopsys. 

Problem:FTP Error 

Name (ftp.synopsys.com:flintstone): flintstone
530 User flintstone access denied.
Login failed. 

You have probably typed in the wrong username or password. 

Suggested Method of Resolution:

Please verify that you have typed the correct username and password. If you have verified that both are correct go to the web and click on the following URL: Forgot your Username or Password to change your password or to get your Synopsys SolvNet registered username. 

If you have not previously registered to use SolvNet/EST you will need to do so at the following: SolvNet link. Register Today. If you have questions or problems with SolvNet registration please click on the following link: SolvNet Help

Once registration is complete in SolvNet you can go back to your command line session and try again. If you still cannot login with the new SolvNet username and password please contact est-adm@synopsys.com. 

Problem:

250 CWD command successful.
ftp> bin
200 Type set to I.
ftp> hash
Hash mark printing on (8192 bytes/hash mark).
ftp> get filename.gz
filename.gz: Permission denied
ftp> 

You have probably ftp'd to Synopsys from a directory/server that you do not have permission to write to, or you do not have enough disk space to save the file(s) on the server or directory you are writing to. 

Suggested Method of Resolution:
 

1. Check the location where you are attempting to write. Doing an lcd command will take you to your home directory. If you are in the wrong directory you can lcd to the correct directory on your network or you may have to quit ftp and log on from a directory/server for which you have write permissions. 
2. Check the disk space to where you are attempting to write. If you do not have enough disk space where you are attempting to put the files you will need to make space in that directory or on that server. You may have to find another location where you have enough disk space to save the file. 

Other methods of using FTP to connect:

Note: These are just suggested methods and are not standards as there are many different server configurations. Please check with your Network Administrator(s) at your site to ensure that you can perform this type of transaction. 

You will need to contact your network administrator to find out how to get around the security server to connect. You may have to go to another server to connect. Obtain the following information from your network administrator: 

*The server that will let you out of your site via ftp.

* Name of your firewall ftp proxy server

* The tcp/ip port ftp is configured for

Once you have this information, use the following steps to connect. 

1. ftp to your firewall proxy server:

ftp <proxy-name> <port>

 Example: %ftp ftp-dragon.xyz.com 1555

Note: <port> is an optional entry. The default value, used by most systems, is 80.

2. Use the "Open" command 

<Synopsys-registered-email-address>@ftp.synopsys.com

 Example: Open Johnny_Reb@xyz.com@ftp.synopsys.com

Note: If this syntax fails, substitute an "!" for the first @:

Example: Open Johhny_Reb!xyz.com@ftp.synopsys.com

3. Use rftp to ftp.synopsys.com this will usually get you through the gateway if it is a remote server that is used for or from other locations. 

Example: rftp "your company username": "your company password"@your company gateway.com@ftp.synopsys.com

Example: rftp johnny.reb:6WgB87HuI@xyz.com@ftp.synopsys.com

Note: If this syntax fails, substitute an "!" for the first @: