Extended Warranty: Upon purchase, extends the limited warranty for the above listed, and by serial number identified, Synopsys’ FPGA-based prototyping Hardware (“Synopsys Hardware”) for the above specified period of time and includes the following additional services: Web-based support through SolvNet; priority handling for Synopsys’ FPGA-based prototyping Hardware repairs, including a response within two (2) business days, and (if needed) a Return Material Authorization (“RMA”) issued within two (2) business days; repairs done with high priority with completion typically within two (2) weeks; a weekly status update on the progress of the repair work; and temporary use of substitute hardware (“Loaner Hardware”) for the duration of the repair.
To be eligible to receive Loaner Hardware, customer must have their Synopsys FPGA-based prototyping hardware covered under Extended Warranty (as identified by serial number). A maximum of two (2) loaner systems per five (5) Extended Warranty covered systems will be provided at any one time. The Loaner Hardware will be identical to customer’s Synopsys Hardware sent for repair (except FPGA speed grade), and provided without any accessories or daughter/extension boards. The Loaner Hardware must be returned to Synopsys within one week of the customer receiving the repaired Synopsys Hardware. All shipping and handling costs shall be borne by Synopsys.
Those Synopsys Hardware systems eligible for purchase of Extended Warranty include the HAPS-5/6x, HAPS-600 series, CHIPit Iridium (Virtex-4/5) and CHIPit Platinum (Virtex-4/5) systems. For each Synopsys Hardware no longer under Extended Warranty or original factory warranty, a $1,000 test fee applies for Synopsys to conduct testing of the Synopsys Hardware by a Synopsys Application Consultant (“AC Test”), at customer’s premises, to determine eligibility for Extended Warranty. Upon completion of such AC Test Synopsys will determination, in its sole discretion, that either (i) the Synopsys Hardware is irreparable and not eligible for repair or Extended Warranty, or (ii) the Synopsys Hardware is repairable and must be repaired at Synopsys’ then current repair fee(s) before the Extended Warranty can be purchased.